Frequently Asked Questions

We know you might have questions about our jewelry ,materials and policies.Here, we've compiled answers to common queries to make your Rellovia experience seamless and enjoyable.

About our Jewelry and Materials:

1.What makes Rellovia Jewelry "Demi-fine"?

Rellovia Jewelry bridges the gap between fashion jewelry and fine jewelry.We use high-quality ,precious metals like durable stainless steel, sterling silver and gold vermeil, offering a luxurious feel and eating beauty at an accessible price point.

2.What does Anti-tarnish mean for Rellovia Jewelry?

Our Jewelry is crafted with materials like high grade 304 and 316L stainless steel and gold plated, which are highly resistant to tarnishing. While no metal is completely immune to environmental factors ,Rellovia pieces are designed to maintain their shine for extended periods with proper care.

3.Is Rellovia Jewelry truly waterproof?

Our stainless steel and gold vermeil pieces are designed to withstand daily wear, including exposure to water.However ,to ensure the longevity of the gold plating and the shine of the metal, we recommend avoiding prolonged immersion in water(like swimming or showering ) and drying your jewelry promptly if it gets wet.

4.Is Rellovia Jewelry Hypoallergenic?

Yes , we prioritize your comfort.Our jewelry is made of hypoallergenic materials like 304 and 316L stainless steel, sterling silver ,which are excellent choices for sensitive skin.We avoid common allergens like Nickel in our core collections.

5.How do I care for my Rellovia Jewelry?

Gently wipe your jewelry with a soft, dry cloth after each wear.Avoid direct contact with perfumes, lotions and harsh chemicals.Store it in a cool, dry place ,away from the humidity and sweat.Detailed care instructions are provided with each order.

About Ordering and Shipping

6.How do I place an order?

Simply browse our collections, select your desired items, add them to your Cart and proceed to checkout.You can create an account for a faster checkout experience.

7.What payment methods do you accept?

We accept all major Debit/Credit cards (Visa, Mastercard, American Express ),net banking ,UPI and popular digital wallets through our secure payment gateway.

8.Do you offer Free Shipping?

Yes ! We offer free standard shipping on all Prepaid orders.

9.What are your shipping times?

Orders are processed within 1-2 business days.Standard shipping typically takes 3-7 business days for delivery within India.Express shipping options may be available.

10.How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number and a link to track your package.

About Returns & Exchanges :

11.What is your return Policy?

We accept returns or exchanges on unworn items in their original condition within 3 days of delivery. Please refer to our detailed return policy for full instructions.

12.What if my jewelry arrives damaged or faulty?

We take great care in packaging ,but if your item arrives damaged or faulty , please contact us immediately at support@rellovia.store with photos and Videos of unpacking ,and we'll arrange for a replacement or a refund if applicable.

About Rellovia Brand:

13.What makes Rellovia different from other jewelry brands?

Rellovia is built on a foundation of empowerment , integrity and accessible luxury.We offer Demi-fine jewelry this is not only stylish and anti-tarnish but also deeply connected to a story of legacy and self reliance. Our commitment to quality, comfort and conscious craftsmanship sets us apart.