Privacy Policy

Rellovia values your privacy.This policy explains how we collect, use, and protect your personal information when you visit our website (www.rellovia.store) and make purchases. We comply with applicable data protection laws and are committed to safeguarding your data with industry-standard security measures.

Last Updated : [ 8 April 2026 ]

By using Rellovia's website and services ,you agree to the terms of this Privacy Policy.

1.Information we Collect:

We collect various types of information to provide and improve our services to you.This may include:

Information you provide Directly:

When Ordering : Name,Email Address,Phone Number ,Shipping and Billing Address ,Date of Birth ( optional , for personalized offers or birthday greetings ),Payment card details (processed securely by our integrated payment gateway partners not stored by Rellovia).

When Contacting Us: Any information you provide through our contact form ,email or WhatsApp, including your name and contact details.

Information collected Automatically (Via Shopify and cookies):

Shopify automatically collects certain data when you browse our store ,such as IP address , browser type ,operating system ,referring URL's , pages visited and time spent on site.This helps us understand website traffic and user behavior.

We use cookies and similar tracking technologies to enhance your browsing experience , remember your preferences ,and gather analytics.For more details , please refer to our cookies policy.

2.How we Use your information:

We use your information for the following purposes:

To process and fulfill your orders: This is our primary use,including managing payments, shipping and providing order updates.

To provide Excellent Customer Service: Analyzing website performance ,understanding customer preferences ,and enhancing user experience on our Shopify store.

To Personalize your experience : Offering relevant product recommendations and marketing communications based on your browsing and purchase history.

To Communicate with you : Sending order confirmations, shipping notifications, and relevant marketing updates (you can opt out of marketing emails anytime)

To comply with legal obligations : As required by Indian Laws and regulations.

For Security and Fraud Prevention: Protecting our customers and our Store.

3.Legal basis for processing your Data(Aligned with DPDP Act and Shopify Practices)

We process your personal data based on the following lawful grounds

Consent : You provide consent when you agree to our Terms of service ,Privacy Policy ,and Cookies Policy upon using our site , or when you opt in for marketing communications.

Contractual Necessity : Processing is essential for us to fulfill our contract with you- i.e to sell and deliver the jewelry you purchase.

Legitimate interests : To operate and improve our business ,provide excellent customer service ,and ensure security ,provided these interests do not override your fundamental rights.

Legal Obligation: When required to comply with applicable Laws and Regulations.

4.Data Sharing and Disclosure (Shopify & Third Parties)

Shopify: Your Data is processed through Shopify's secure platform.Shopify acts as a

data processor ,adhering to its own strict privacy security standards.

Payment Gateways: We use secure Third party payment gateways (PhonePe ,PayU) to process transactions.Your payment card details are handled directly by these gateways and are not stored by Rellovia.

Shipping and Logistics Partners: We share necessary information(Name,Address,Contact)with our shipping partners to enable delivery of your orders.

Marketing and Analytics: We may use services like Google Analytics (via Shopify intergation) to understand website usage.

Legal Authorities : If required by Law or to protect our rights and safety.

Business Transfers: in the event of a merger or acquisition , your data may be transferred.

We do not sell or rent your personal information to third parties.

5.Data Security:

Shopify provides robust security infrastructure for its platform.We implement additional measures to protect your data within our store's administration.While we strive for absolute security, no online system is entirely foolproof.

6.Your Data Protection Rights ( Aligned with DPDP Act- Digital Personal Data Protection Act):

As a Use in India , you have rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.

Right to Correction: You can request us to correct any inaccurate or incomplete personal data.

Right to Erasure(Deletion):You can request us to delete your personal Data ,subject to Legal or contractual obligations.

Right to Restrict Processing:You can request us to limit the processing of your personal data.

Right to Data Portability: You can request a copy of your data in a structured ,commonly used and machine readable format.

Right to withdraw consent : If you have consented to any specific Data processing ,you can withdraw that consent any time.

Right to Grievance redressal :You have right to address any Greviences related to data processing.

To exercise these rights ,please contact us using the details below.

7.Cookies and Tracking Technologies:

Our Shopify store uses cookies and similar technologies to enhance your experience ,remember your preferences via your browser settings. A detailed Cookies policy will be available on our website.

8.International Data Transfers :

Rellovia is based in Bangalore, India. While our primary focus in India ,if we expand internationally ,your personal information may be transferred to, processed , and stored on computers located outside of India.We will ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy :

Our services are not directed to individuals under 18 years of age.We do not knowingly collect personal information from children.If you are a parent or a guardian and believe your child has provided us the personal information ,please contact us.

10.Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices.We will notify you of significant changes by posting the new Policy on this page and updating the "Last updated " date.